I am open to granting partial refunds if you are not happy with the final product as long as you can explain why you are not happy in an email. I cannot grant a full refund once the artwork is complete (or in the process of being completed) since your payment goes towards the time and resources used to create the artwork.

A traditional piece uses expensive ink and high quality cartridge paper I cannot easily obtain. Other customers in the queue might require those resources and I'd need some expense to cover the possible loss ready for their artwork. A negotiable partial refund (up to 25%) may be granted depending on the reason given.

Digital artwork is sent as a JPEG file and once you've received your digital copy (whether it be a preview or complete), you technically own that copy and you are entitled to a negotiable partial refund (up to 25%) if you are not happy. It depends on the reason given. But understand; you are essentially receiving a form of complete, or near complete, artwork you'd be able to use and if I was to grant a refund of any sort, I'd be 

Also, although I follow different themes, I still add my own energy and creativity to each piece, so they will not completely follow the chosen theme. For instance, a Zombie Portrait will always loosely follow a mix of my style and Charlie Adlard's (from The Walking Dead Graphic Novels). Adventure Time Style will use my drawing methods from other themes in order to cut time and fit the chosen poses. The Vinyl Figures will always try to appear like real figures, but I am limited with the varierty of poses available, since I draw the head to look massive, and different poses can be difficult. The front facing view is often the best, but I will often try to experiment depending on where you are in the queue at no extra charge. Wheelchairs can always look different, and will always require extra time to draw, but I will never charge extra for that detail.

A full refund will be given if:
- You change your mind before I start.
(You'll likely be told when your artwork will start if you gave me a correct email to contact. Check your spam)

A partial refund (up to 25%) will be given if:
- I failed to follow your instructions properly.
- The artwork does not capture your likeness.
- The colours are wrong.
- A viable reason is given.

A partial/ full refund will NOT be given if:
- You change your mind once I start.
- Your artwork arrives damaged.
(I've had issues with this in the past, and some customers ended up damaging their received artwork purposely to try to get money back. This is why I send digital copies to digital buyers as back up. If you believe Royal Mail are to blame, I can try to follow it up for you, as I keep receipts of everything I post)
- You cannot give a viable reason why you'd like a refund.
- 10 days pass after I email you the final digital copy's file.
- You use aggressive words at any point, issue demands, misguide me, or follow a negative attitude. 
- Think your Zombie Portrait looks 'ugly'. It's a Zombie Portrait. What do you expect? (Yes, I've had this)
- Think your Vinyl Figure looks fat. (They all follow the same template)
- Or just any other stupid reason.

These are displayed to protect my business and help move the queue along in some cases. I am a one man army when it comes to this business and after some events I get a large queue of commissions to go through. I enjoy every minute of it and am fortunate to be in this position,  but understand I cannot always feel as creative as I was the previous day. I try to be as creative and perform my best for every piece of commissioned artwork, but since I am human, I cannot just switch on my creativity, and I have to maintain this feeling for long periods. It's not easy, and some customers (in the past) have acted ignorantly towards the way I handle my business and see me as a machine instead of a creative artist. I try my best to make every piece work and I appreciate constructive criticism (in a friendly manner) if you would like to contact me about any changes to be made, or if you'd like a refund of any sort. I am open to this and will try to understand you depending on how you talk to me. 99% of you are lovely people, but the 1% can sometimes create a domino effect that may affect my queue and create delays which adds more pressure to me, as I aim to complete every commission within the time allocated and shared with each customer. For every delay made, I have to work longer and my creative mood lessens. You get the picture, but I also work in retail. this isn't my full time job, so my schedule is based on retail shifts as well.

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